Salon Policies
At Maddison Hair Salon in Sheffield, we strive to provide the best possible service and experience for every client. To help us run smoothly and fairly, we kindly ask all guests to familiarise themselves with our salon policies below.
Complimentary Consultations
We offer complimentary consultations for all our services. Contact us to arrange a complimentary consultation, where we'll discuss your hair goals, assess your hair's condition, and recommend the best services for you. Call us on 0114 4575345 or email at [email protected] to arrange.
Deposit Policy
A £50 deposit is required at the time of booking for all colour, keratin and hair extension appointments.
Your deposit will be deducted from your final bill and is fully refundable or transferable with at least 48 hours' notice.
Appointments cancelled, rescheduled or amended with less than 48 hours' notice will result in the deposit being forfeited.
If you fail to attend your appointment without notice, your deposit will be forfeited.
If we have not received your deposit at least 14 days before your appointment, we reserve the right to cancel your booking.
Cancellation Policy
We understand that life happens and plans can change. However, to respect the time of our team and other clients, we kindly ask that you provide at least 48 hours' notice if you need to cancel, reschedule or amend your appointment.
Appointments cancelled, rescheduled or changed with less than 48 hours' notice will be treated as a late cancellation. Any deposit paid will be forfeited and a cancellation fee of up to 50% of the appointment value may be charged.
Clients who do not attend their appointment without notice (no-shows) may be charged up to 50% of the appointment value. Future appointments may require payment in full at the time of booking.
We appreciate your understanding and cooperation in helping us provide the best possible experience for all clients.
Colour Services
To ensure the best possible result, all colour services must be finished with either a blow dry or a cut and finish. This allows your stylist to fully assess your colour, check the finished result and make any final adjustments if required.
We are unable to offer colour services without a finishing service.
Patch Tests
To ensure the safety and wellbeing of our clients, a patch test is required at least 48 hours before any colour appointment for:
- All new colour clients
- Existing clients who have not had a colour service with us within the last 12 months
Please note that patch tests carried out at other salons are not valid. For insurance and safety purposes, we can only accept patch tests performed by our salon using our colour products.
If you are unsure whether you require a patch test, please contact the salon and a member of our team will be happy to help.
Failure to attend a required patch test may result in your appointment being cancelled or rescheduled, and any deposit paid being forfeited.
Allergies & Medical Conditions
If you have any allergies, sensitivities or medical conditions that may affect your service, please let us know before your appointment. This allows us to make any necessary adjustments and ensure your comfort, safety and wellbeing during your visit.
Additional Charges
We recommend booking a complimentary consultation before your appointment if you have particularly long, thick or textured hair, or wear hair extensions, so we can provide an accurate quotation and allocate sufficient time for your service.
To ensure fair and transparent pricing for all clients, we work to a standard product and time allowance for colour, keratin and Olaplex services.
Product Charges
Additional product charges may apply if your hair requires more product than the standard allowance.
Time Charges
Additional time charges may apply if your service requires significantly longer than the standard appointment time.
Lateness
To help us provide the best possible service to all clients, we ask that you arrive on time for your appointment.
We allow a maximum of 15 minutes for late arrivals. If you arrive more than 15 minutes late, we may be unable to carry out your service and your appointment may need to be rescheduled. Any deposit paid may be forfeited.
Discounts & Offers
Please note that discounts are not available on hair extensions, keratin treatments or Olaplex treatments.
Unless otherwise stated, discounts are available Monday to Friday only and cannot be used on Saturdays. Only one discount or offer may be used per appointment and discounts cannot be used in conjunction with any other promotion. All discounts and offers are subject to availability and the final decision rests with salon management.
Student Discount
15% off cut services with a valid student ID.
NHS Discount
15% off cut services with a valid NHS ID card.
Senior Discount
15% off cut services for senior clients.
Recommend a Friend
Receive 20% off a cut and finish when a friend you recommend attends their appointment. Your friend's appointment must take place before the discount can be redeemed.
New Client Offer
New clients can choose one of the following offers:
- 20% off their first colour service (when booked with a full price cut & finish or blow dry), or
- 20% off their first cut and finish or blow dry service.
One offer per client.
Maddison Hair Salon reserves the right to amend these policies from time to time. The latest version will always be available on our website.